First call the number for rental +82-2-890-6695. We will register your inquiry and send our salesperson to your shop to explain the machines and the contractual conditions. If you agree, then sign up a contract and wait for about 10 days until a machine is installed.

You can purchase it if you want to. But the purchases are only available for Phoenix models. The top model, ‘VS Phoenix Machine’ is only available for rental installation. Also, if you purchase a ‘Phoenix Machine’ then you will not be eligible for various promotions available at the company.

After installing a machine, we will provide various promotions such as advertisements in press and so on. Our professional dart team, ‘Phoenix Stars’ will frequently visit your shop to provide lectures and demonstrations. Also, we provide magazines such as dart guides and ads banners and posters. In addition, we will host periodic darts tournaments to train enthusiastic dart players.

We are operating a regional wholesale system(dealers). If you want to become a dealer, please call +82-2-6721-6730. Our staff will explain the detailed qualification as a dealer and provide you with required documents and the interview schedules.

It is 100 thousand won. This fee includes the costs for removing the machine from your shop after use.

The service fee is 33 thousand won per month, including the trip and part fees. Our salesperson will visit your shop and provide maintenance service whenever necessary. It is provided for free until the third month after installation.

If the power supply does not work, then first check if the power switch is turned on and if the problem still persists then replace a fuse or the power supply. Service person will check it first before replacement.

Check the rotational sound of the roller and press the reset switch below the power switch. If the main board or HD malfunctions, then our service person will replace it for you.

Check operation of the main board and the cable connected to the main board. Check if the speaker is normal and check the LED lamp at the back of the monitor. If it is green, it is ok if it is red then it is not ok. In this case, our service person will replace the monitor for you.

Check whether the target is combined properly. If it is ok, then it could be a problem with a sensor or I/O board. Check the cable connection and if the problem persists, replace the I/O board.

Our service person can adjust the sensitivity by using the black button below the I/O board.

Check the speaker cable or the audio cable of the main board. Also check the volume button.

It means that the cable connection is bad or the I/O board or coin machine malfunctions. If you can’t insert a coin, then you can adjust the coin hole by using the screw at the back of the coin machine.

In this case, you need to wipe off dusts on top of the bill machine. If it fails to detect a bill, then a sensor or I/O board might malfunction. Our service person will replace them for you.

Check the cable connection. If the LED lamp is red, then power is ok. When detecting a card, if the sound is heard but the information is not retrieved properly, then check the online connection.

Check operation of the hub and reboot it if necessary. After 8:00 PM, online connection may require manual works.

* If you can’t fix the problem on your own, then do not disassemble the machine on your own. If a part has a problem, then we will replace it for you. Maintenance service is usually provided one day after receiving a request for it. Phoenix Dart is doing the best to improve the reliability of our machines and aim to achieve the “zero defects guarantee” target.